Delivery of the product may be delayed for number of reasons, and since the courier service is provided by a third party, we are not liable for any delivery delays.
If your order is delayed and has a status in transit, you cannot claim a refund in Prepaid orders or a refund for partial payment in COD orders unless the order status is Lost or Return to Origin (RTO).
Order may dispatch late due to making jewelry or energization and pooja.
- – Shipping Charges, VAT and duties are not refundable.
- – Return Shipment is at customer’s cost
- – Payment Gateway charges and COD charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded. For ccAvenue payment gateway, these are 2.36% for all payments using Indian debit/credit cards/Net Banking (except for American Express, which is 4.72%); and 3.54% for all payments from foreign cards; For Paypal, these are 5.19%. All aforementioned charges are inclusive of applicable GST (18%)
- – Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
– Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.